Troubleshooting Guide: How to Fix “Error in Establishing Connection with TRACES Websocket eSigner” on TRACES with DSC

Are you encountering the frustrating “Error in establishing a connection with TRACES Websocket Esigner” message when trying to use your DSC on TRACES? Don’t worry, there are several steps you can take to troubleshoot and fix the issue.

Step 1: Check Your Internet Connection

Ensure that you have a stable and strong internet connection. This error message can appear if the connection is weak or unstable.

Step 2: Clear Your Browser Cache

Clear your browser cache, cookies, and browsing history. This can help to eliminate any corrupt or outdated files that may be interfering with the connection to TRACES.

Step 3: Update Your Browser and Java Settings

Ensure that you have the latest version of your browser and Java settings installed. Older versions of browsers and Java can cause compatibility issues with TRACES.

Step 4: Disable Antivirus and Firewall

Disable any antivirus or firewall software temporarily. These programs can sometimes block the connection to TRACES, so disabling them temporarily can help to identify the root cause of the issue.

Step 5: Check Your DSC Token Settings

Ensure that your DSC token settings are correct. This includes the date and time settings, as well as the digital signature settings. Incorrect settings can result in connection errors.

Step 6: Contact Your DSC Provider or TRACES Helpdesk

If the above steps do not work, contact your DSC provider or the TRACES helpdesk for further assistance. They may be able to provide additional troubleshooting steps or identify any underlying issues that may be causing the error message.

By following these troubleshooting steps, you should be able to fix the “Error in establishing a connection with TRACES Websocket Esigner” issue and resume using your DSC on TRACES.

Important Links

• TRACES website (https://www.tdscpc.gov.in/)
• eSigner download page (https://www.tdscpc.gov.in/download.html)
• DSC troubleshooting guide (https://diginetworks.co.in/digital-signature-certificate/dsc-troubleshooting-guide/)
• Digital Signature Certificate (https://diginetworks.co.in/digital-signature-certificate/)
•  Java Utility 8 Update 162 32-bit version (https://www.filepuma.com/download/java_runtime_environment_32bit_8.0.1620.12-17918/)