This is the most common and basic issue that the internet connection stop working when connection to the VPN. Or the senior will be like users complaining that internet connection got disconnected while connected to the VPN. Here is the solution.
Internet not working
Following are the steps to get back internet connection.
Step 1. Press win+r or click on start menu search Run then type ncpa.cpl
You can right click on network icon select open network and sharing center then click on open change adapter settings.
Step 2. You will be presented with Network connections screen
Step 3. Right click on your VPN adapter. In my case it’s VPN Connection
Step 4. Click on Networking tab and select IPV 4.
Step 5. You will be presented with the scree like this.
Step 6. Select use the following IP address and type an IP preferred IP within you network range. And DNS must be 126.96.36.199 and 188.8.131.52 like below
Step 7. Click Ok then Apply Ok
Hence your internet as well as VPN should start working fine
Conclusion: The internet not working after connection of VPN due to IP configuration is set to automatically and the IP range may be different in you VPN and you local network it’s not assigning proper IP. Still if you are facing any issue drop a mail on [email protected]. I would be grateful to assist you.